Questions, Answered

Yes — a 20% deposit secures your booking. You can also choose to pay the full amount online. The deposit counts toward your service; the remaining 80% is settled at the studio.

The deposit is non-refundable. If you cancel more than 24 hours before your appointment we're happy to hold it as credit toward a future booking.

Absolutely. There's a reschedule link in your confirmation email — your deposit carries across to the new date automatically.

You can book up to one month ahead. If you'd like something further out than that, drop us a note and we'll see what we can do.

In the studio by card, cash, or mobile payment (PromptPay / QR). Tips are accepted in cash only and go directly to your technician.

Let us know and we'll do our best. Arrivals more than 15 minutes late may need to be treated as a no-show so the rest of the day runs on time.

No — we don't require a patch test or prior consultation for our services. If you'd like to chat through options before booking, just send us a message.

Yes. Choose your preferred technician during the booking flow — availability will update to match.

Let us know in the booking notes and we'll make sure the space is set up for both of you.

Yes — for any amount or any service, valid for twelve months. Get in touch to arrange one.